Yes, this is happening to me right now and I am waiting on said Platinum reseller to MAYBE look into their archives of 10 years and give me a proof of purchase (like that is going to happen). Meanwhile in live chat support the guy is telling me that the acrobat code is genuine but the CS5 half is pirated and the only resolution is "buy our sub, discounted!" Meanwhile we receive an email from Adobe support saying if it is a real pirate then the entire suite (BOTH serials) shouldn't work - which isn't the chase. And now she tells me I have to go back 10 years to find a 'proof of purchase' to 'escalate' (not fix) this. And then she tried to tell me the reason why my serial doesn't work is because I'm in North America now so the region is bad - but my Acrobat installation as of last week worked fine and just the CS5 half is 'invalid' - so she let that argument drop too. Then she tells me the reseller isn't genuine, "it's not on adobe's site! Go to to check!" until I yelled over her to go look under Hong Kong region - then she let that argument drop. With the upgrade to a new desktop, MAGICALLY, the CS5 serial is revoked because it is 'pirated'. But we pull illustrator and INDD files from our archives once in a while. We are on a photoshop subscription now because it is the one program we use frequently. We got TWO serial codes - one for CS5 and one for Acrobat. With one redemption code we got from Adobe's OWN WEBSITE. We purchased a copy of CS5 Design SUITE via a lisenced reseller whose name is STILL on their website. I will like to add my name to the 'screwed by Adobe' list. But I still want my CS6 running on my old iMac. I recently purchased CC, running on my new iMac. Auto-suggest helps you quickly narrow down your. CS6 has zero support at this point and they certainly wont help in regard to - 12077149. I managed to find Adobe's "Thank you for the purchase" email, sent directly after making the CS6 purchase, and then another with my serial number for CS6.Įven today, on my account, there is a record of my registered CS4, the CS5 purchase and the CS6 order number and serial number.īut I don't have the invoice, which is what they are asking for. I will be quite surprised if you get much in the way of help from Adobe on this. I have been trying to prove that I purchased these products from Adobe, and that THEY gave me the serial numbers. Just this weekend, I had to reinstall it.Īlas - your serial number has been revoked. I purchased CS4 from B&H in 2009, registered it with the serial number. Oh, so so sorry that this happened to you. It's a good idea to have that serial number in a safe place, just. Pulling your hair out, you tell them that you bought it FROM THEIR DEALERSHIP. serial number handy, because you will have to type it in during the installation process.
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When you eventually find out that they took it away, you ask WHY? They say, so sorry, but you have non genuine VW parts in your vehicle, so you can no longer have it. A week later, the dealership takes your new Golf away. You pay a lot of money for it, but you love it. Imagine going to an authorised VW dealership and buying a brand new Golf. If you have received a message similar to the ones displayed below when trying to install your product, stating the serial number you are using is invalid, or has been revoked, it is because the serial number you are attempting to use has been blocked by Adobe.